How It Works
Trade it In.
Trade in your gently-used Burton or Analog snowboard or outerwear.
Earn Credit.
Receive credit for future purchases, or donate to The Chill Foundation.
Pass Along.
Eligible gear will be cleaned, tuned and resold, extending the life of your gear.
Jake Said It Best:
“Riding is the reason. Everything we do, who we are, where we come from, and where we want to go is all rooted in snowboarding and ensuring the long-term health of our sport and community.”
How Can We Help You?
How does trade in work?
How does trade in work?
We accept new and gently used Burton and Analog snowboards and outerwear (snow jackets, snow pants, snow bibs and snow one-pieces) that function properly and are in very good, clean, reusable condition. We accept snowboards from the 2013 season onward and outerwear from the 2018 season onward. In exchange, we give you a gift card credit that can be used toward purchases at Burton Flagship retail stores and on Burton.com. Products that are traded in will be prepared and listed for resale.
Step 1: Trade it in. Trade in your gently-used Burton or Analog snowboard or outerwear, either online or at a U.S. Burton Flagship store (Burlington, VT Headquarters, Denver, CO, New York, NY, Santa Monica, CA, Boulder, CO, Wrentham, MA, Truckee, CA, Chicago, IL). Our team will assess eligibility, so please take a moment to review the eligibility requirements.
Step 2: Earn Credit. Receive credit for future purchases. Alternatively, you have the option to choose a charitable donation to support The Chill Foundation, an organization dedicated to inspiring youth through boardsports.
Step 3: Pass Along. Eligible used products will be cleaned, tuned and made available for purchase, extending the life and reducing their environmental impact of your gear.
Not all items are eligible for Trade in. Please check eligibility before continuing
View the complete product season & condition eligibility list
Used goods exchanges and warranty
Used goods exchanges and warranty
Exchanges - we are not able to accommodate, rather you can return your product for refund and place a new order.
Warranty – while our used products have plenty of life still in them, they will not be applicable for Burton’s traditional warranty program.
When will my order be delivered
When will my order be delivered
All orders are shipped via UPS and you’ll receive your tracking number when your shipping label is created. It may take 24 hours after your shipping label is created for UPS to update your tracking info.
Your order will be delivered on or before your selected delivery date by 8:00PM. If you have specific shipping requirements please contact our support team by emailing support@burtonpassalong.zendesk.com.
Cancel, change or return order
Cancel, change or return order
You can cancel or update some components of your order at any time before your order is processed.
If you are not satisfied with your purchase, you can return within 30 days of the purchase date for refund. Items must be returned in the condition that they were originally received. Customers are responsible for return shipping.
To cancel, update, or return an order, email support@burtonpassalong.zendesk.com.
Where do you deliver?
Where do you deliver?
Burton ships via UPS anywhere in the contiguous United States. We do not ship gently used goods to Alaska, Hawaii, or Puerto Rico as part of the Pass Along Program. To purchase products in those states, please visit burton.com.